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FREQUENTLY ASKED QUESTIONS: INDEX
Challenges
01
What 1vs1 Challenges are?
02
How can I delete a Challenge?
03
What group Challenges are?
Levels and virtuosity
01
Why can't I find my level?
02
What is the virtuosity
03
How can I improve my virtuosity?
Credits
01
How do I earn credits?
02
Why credits in ranking are different than credits in my wallet?
02
If I redeem a reward, will I lose credits in the ranking?
03
Why I didn't received any credits even if I played sport?
How to sync #Stepbystep
01
How to Sync #Stepbystep with Google FIT for Android
02
How to Sync #Stepbystep with Health for iOS
03
The steps showed on #Stepbystep are different from the steps showed on my fitness app
04
The steps showed on #Stepbystep are different from the steps showed on Google Fit
05
How can I complete the profile and get my first 1000 credits?
About #Stepbystep
01
What is #Stepbystep
02
Is #Stepbystep available on Android?
03
Is #Stepbystep available on iOS?
04
How do vouchers work?
05
I don't own a work cell: can I still join #Stepbystep?
06
I own both work cell and personal smartphone. Can I download #Stepbystep on both of them?
07
I've changed my smartphone and I can't download #Stepbystep. What should I do?​
How to track my activities on #Stepbystep
01
How to track sport with Android (Google Fit)
02
How to track sport with iPhone (Health)
03
How to connect fitness tracker app or smartwatch app to #Stepbystep
04
How to track Garmin activities on #Stepbystep
05
How to track night rest on #Stepbystep
06
How to track meditation on #Stepbystep
07
I walk a lot during the day: why the sport count is stucked to zero?
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